Privacy Policy pg88 – How We Protect Your Data & Privacy

1 Introduction

Welcome to the pg88 Privacy Policy page. We — the pg88 online casino platform operating under the domain pg88.cl — care about the privacy of every individual who uses our services. This policy explains our practices regarding the collection, storage, use, and protection of your personal information.

By registering an account or continuing to use the pg88 platform, you agree to the terms set out in this privacy policy. If you do not agree, we encourage you to stop using this platform.

This document is written in Malay to ensure our members across Malaysia can understand it with ease. We believe transparency is the foundation of trust — and your trust is something we do not take lightly.

2 Data We Collect

Pg88 collects two types of information: information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Full name as shown on official identification documents
• Email address and mobile phone number
• Date of birth (for age verification)
• Identification card or passport number (for KYC process)
• Bank account or e-wallet details for deposit and withdrawal purposes
• Supporting documents uploaded during the identity verification process

Automatically collected information:

• IP address and general location information
• Device type, operating system, and browser used
• In-platform activity logs including Login and logout times
• Betting history and transaction records
• Cookie and similar technology usage data

3 How Data Is Collected

Pg88 collects information through the following methods:

• Registration form: Basic details such as name, email, and phone number are collected when you create an account
• KYC Process: Identity verification documents are collected when you apply to withdraw funds or when requested by our compliance team
• Platform usage: Gaming activity, transactions, and interactions with the platform are automatically logged on our servers
• Support communications: When you contact our support team, information shared during that session is retained for record-keeping purposes
• Cookies and trackers: Cookie technology is used to maintain your login session and understand how you interact with the platform

4 Your Data Usage

The information we collect is used for the following purposes:

• Verifying your identity and age during registration
• Processing deposits, withdrawals, and all financial transactions securely
• Operating and maintaining your account
• Detecting and preventing fraud, money laundering, and suspicious activity
• Meeting legal and regulatory compliance obligations
• Sending important notifications about your account, promotions, and platform updates
• Improving products and services based on usage patterns
• Providing better and more personalised customer support
• Ensuring the security and integrity of the pg88 platform

We do not use your data for automated decisions that could materially affect your rights without human involvement in the process.

5 Data Storage & Security

Pg88 uses the latest security technology to protect your data from unauthorised access, disclosure, alteration, or destruction. The security measures we implement include:

• 256-bit SSL encryption for all communications between your device and our servers
• Encryption of sensitive data stored in our databases
• Strict internal access controls — only authorised staff may access user data
• Continuous monitoring for security threats and intrusions
• Two-factor authentication for internal administrative access
• Periodic security audits conducted by independent parties

Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Data relating to financial transactions may be retained for a longer period to meet compliance and audit requirements.

6 Third-Party Sharing

Pg88 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

• Payment providers: Transaction information is shared with trusted payment service providers to process your deposits and withdrawals
• Game Providers: Username and session information is shared with third-party game providers to enable you to play
• Legal obligations: We may disclose information to authorities if required by law, court order, or valid legal process
• Identity verification: KYC data may be shared with approved third-party identity verification services
• Fraud investigation: In cases of suspected fraud, relevant information may be shared with the appropriate security agencies

All third parties that receive your data are bound by strict confidentiality agreements and are required to protect that information to the same or higher standard as we do.

7 Cookies and Tracking Technologies

The pg88 platform uses cookies — small text files stored on your device — to enhance your user experience and ensure the platform functions correctly.

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect certain functions of the PG88 platform.

8 International Data Transfers

As pg88 operates in a global digital environment, your data may be processed or stored on servers located outside Malaysia. When this occurs, we ensure that such data transfers are carried out securely and in compliance with equivalent data protection standards.

All international data transfers are protected by:

• Binding data processing agreements with all overseas partners
• Data encryption in transit
• Compliance with applicable data protection legislation

9 Your Privacy Rights

As a pg88 member, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you
• Right to rectification: If any information is inaccurate or incomplete, you may request that we correct it
• Right to erasure: You may request deletion of your data under certain circumstances, subject to our legal obligations to retain specific records
• Right to restrict processing: In certain situations, you may request that we restrict how we use your data
• Right to object: You may object to the processing of your data for specific purposes, such as marketing communications
• Right to data portability: You may request your data in a machine-readable format for portability purposes

To exercise any of the above rights, please contact the pg88 support team via Live Chat within the platform. We will endeavor to process your request within 30 business days.

10 Child Protection

Pg88 strictly prohibits anyone under the age of 18 from registering or using this platform. We do not knowingly collect personal data from minors.

If we find that a minor has registered an account by providing false information about their age, the account will be closed immediately and all associated funds will be processed in accordance with established procedures.

Parents and guardians are encouraged to monitor their children's online activity and use appropriate parental control software to prevent unauthorised access to gambling platforms.

11 Changes to This Policy

Pg88 reserves the right to update or modify this privacy policy at any time. Changes take effect as soon as they are published on this page. The effective date will be updated at the top of this page.

For major changes that materially affect how we use your data, we will send you a notification via your registered email or through an in-account notification at least 14 days before the changes take effect.

We encourage you to review this page periodically to stay informed of our latest policy. Continued use of the pg88 platform after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact our team through the following channels: